Orders are usually delivered within 3-5 business days. For out-of-stock items, delivery timelines may vary.

We offer fast nationwide delivery across South Africa through trusted courier partners. Orders are processed promptly and tracking details are provided once dispatched. Delivery times may vary slightly depending on your location, but we aim to get your order to you as quickly as possible.

Our products come with a 12-month warranty unless otherwise specified. This warranty covers defects in materials and workmanship but does not include damages caused by misuse, negligence, or unauthorised modifications.

All products sold by LuxOne are genuine and backed by local warranty support. If you experience any issues, our team will guide you through the warranty or return process quickly and professionally. Unused products can be returned within 7 days of purchase, provided they are in their original condition and packaging. Shipping costs for returns are not covered unless the product is defective

For queries or technical support, contact us at Support@Luxone.co.za

Have questions about compatibility, setup, or product selection? Our support team is also available to assist via WhatsApp. We’re here to help you choose the right solution and ensure your smart home experience is seamless.

LuxOne is always open to collaborating with reputable smart home brands and distributors aligned with our commitment to quality, reliability, and local relevance.

If you are a manufacturer, distributor, or technology brand interested in partnering with LuxOne, we would welcome the opportunity to explore a long-term relationship.

Please contact us on our Whatsapp with your product catalogue and partnership details.